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Withdrawal Policy

Information about your right of withdrawal for digital content

Last updated: April 4, 2026

Important: Digital Content & Services Exception

For digital content (such as e-books and downloadable PDFs) and digital services (such as data dashboard subscriptions), special rules apply. Please read this policy carefully before purchasing.

1. Right of Withdrawal

Standard Withdrawal Right

As a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which the contract is concluded.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

2. Exception for Digital Content

Loss of Withdrawal Right

You lose your right of withdrawal for contracts for the supply of digital content not supplied on a tangible medium (e.g., downloadable PDF files) if:

  1. You have given your prior express consent to begin the performance (delivery of the digital content), AND
  2. You have acknowledged that you thereby lose your right of withdrawal.

This exception is based on:

  • Article 16(m) of Directive 2011/83/EU on consumer rights
  • Β§ 356 (5) of the German Civil Code (BGB)
What this means for your purchase

When you purchase a digital product (e.g., our Cape Town travel guide PDF), you are required to check two boxes during checkout:

  1. Requesting immediate access to the digital content
  2. Acknowledging that you lose your withdrawal right once the download begins

Once you download the file, your withdrawal right expires. This is because digital content, once downloaded, cannot be "returned" in the traditional sense.

2b. Digital Services (Subscriptions)

Subscription Services

For ongoing digital services such as data dashboard subscriptions (crime data access), the following applies under Β§ 356 (4) BGB:

  • You have a 14-day withdrawal right from the date the contract is concluded.
  • If you consent to immediate access before the withdrawal period expires, and acknowledge the loss of your withdrawal right, the withdrawal right expires once access is provided.
  • After the 14-day withdrawal period, you may cancel your subscription at any time for future billing periods. Cancellation does not entitle you to a refund for the current billing period.

To cancel your subscription: Use the cancellation link in your confirmation email, or visit the subscription management page on our website. You may also contact us at info@capetowndata.com.

This is based on:

  • Β§ 356 (4) of the German Civil Code (BGB) β€” digital services
  • Β§ 312k BGB β€” right to online cancellation

3. Effects of Withdrawal

If you withdraw before downloading: We will reimburse all payments received from you without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

If you have already downloaded the content: Withdrawal is no longer possible as explained in Section 2 above.

4. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:

Dr. Tina Koziol
Ceraluna Labs
Elchkamp 7
22846 Norderstedt, Germany
Email: info@capetowndata.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

  • Ordered on (*) / received on (*): _________________
  • Name of consumer(s): _________________
  • Address of consumer(s): _________________
  • Date: _________________
  • Signature of consumer(s) (only if on paper): _________________

(*) Delete as appropriate

5. How to Contact Us

If you have questions about your withdrawal rights or wish to exercise your right of withdrawal (where applicable), please contact us:

Dr. Tina Koziol
Ceraluna Labs
Elchkamp 7
22846 Norderstedt, Germany
Email: info@capetowndata.com

6. Defective Products

Please note: The loss of withdrawal rights for digital content does not affect your statutory rights regarding defective products. If your download is corrupted, incomplete, or otherwise defective, please contact us immediately and we will provide a replacement or refund as appropriate.

Legal References

  • Directive 2011/83/EU on consumer rights
  • German Civil Code (BGB) §§ 312g, 355, 356
  • German Introductory Act to the Civil Code (EGBGB) Art. 246a

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